Terms & Conditions
PLEASE READ BEFORE AGREEING TO OUR TERMS AND CONDITIONS
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, or through a representative as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Orders placed through Affiliate links, will give consent for the representative to access Name, Address and order number via their back office system with GoAffPro. Affiliates will not have access to credit card information.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Bubble & Blow
Unit 16-17 Agecroft Enterprise Park
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - PURCHASING
BUYING THROUGH OUR REPRESENTATIVES
If you purchase a product through one of our representatives and not via their link through the website Bubble & Blow will take no responsibility for any issues such as items lost during transit. Our representatives are self employed re sellers. Any issues will need to be directed to them. Bubble & Blow will not refund or replace any item bought through a representative where an order number from our website has not been generated. We can only deal with the representative themselves. We advise to always purchase through their link.
RETURNS FOR FAULTY PRODUCTS
Please contact us on firstname.lastname@example.org before returning an item to us as some items are unable to be returned due to hygiene reasons.
If you are cancelling your order because you've changed your mind unfortunately we will be unable to accept your return.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you contact us via email@example.com within 24 hours of receipt and return them to us within 14 days. You must use a trackable delivery method. We will only accept returns that are in the original packaging. Buyer is responsible for all return postage and packaging charges except if items are deemed faulty once returned to us. A maximum compensation of £3 for postage will be returned for faulty items, proof must be sent to us before a refund is made, if no receipt is shown, no postage will be refunded. If items are found to not be faulty a ‘restocking fee’ of £2.50 will be applied. This will be deducted from the total refund amount. For an item to be considered faulty there must be severe damage to the item which would greatly effect the performance of the product.
MISSING ITEMS/ PARCELS
You MUST report missing items or missing parcels within 7 days of receiving your order/date of apparent delivery if Parcel Force. Missing orders must be notified to us no more than 7 days from the date of failed delivery. Parcel Force orders will receive a notification once delivered.
Reports after this time unfortunately will not be dealt with.
VOUCHERS AND SALE ITEMS
Gift vouchers are non refundable, non transferable and can not be combined to form a larger discount. Once the e gift code has been sent no refunds can occur. Vouchers can not be used towards sale items or items already reduced in value. Vouchers will be sent within 48 hours, this can be longer if ordered over weekends or during our busiest periods. Vouchers can be gifted. We will not be held liable for incorrect email address information being entered at checkout.
Sale items if returned will not be refunded at whole price but the price at which they were sold. Usual terms apply with regards to returns.
CANCELLATION OF ORDERS
All orders which are requested to be cancelled due to no fault of the company will be subject to a restocking fee of £2.50. No changes can be made to shipping details once the order has been placed. If you have entered incorrect details at checkout you must email as soon as you notice the mistake. If your item has not already been packaged and shipped you may request a refund which will be subject to a restocking fee.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
We will take no responsiblity for items that have not been collected on a missed delivery and returned to us. We will also not be responisble for conditions beyond our control for example, fire, snow, flood.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Bubble & Blow
[Re: Privacy Compliance Officer]
Unit 16-17 Agecroft Enterprise Park